Privacy Policy

JoyWP Testimonials Addons For WPBakery Page Builder

Last updated: May 1, 2026

This Privacy Policy explains how JoyWP (“we,” “us,” or “our”) collects, uses, and protects information when you use our WordPress plugins and related services. By using any JoyWP
plugin, you agree to the practices described in this policy.

1. Information We Collect

We only collect information when you voluntarily submit the optional deactivation feedback form upon uninstalling or deactivating a JoyWP plugin. The data collected at that moment
includes:

  • Plugin slug and version
  • WordPress version
  • PHP version
  • Active theme name and version
  • WPBakery Page Builder version (if active)
  • Selected deactivation reason and any optional free-text explanation you provide

We do not collect any personally identifiable information such as your name, email address, or IP address through this feedback form.

2. Why We Collect This Information

Environment details are collected exclusively to help us detect and reproduce bugs that may occur in specific software version combinations or hosting configurations. Understanding
which WordPress, PHP, theme, and page builder versions are in use allows us to replicate issues and improve plugin compatibility.

3. How We Use the Information

The data submitted through the deactivation feedback form is used solely for:

  • Identifying and fixing bugs tied to particular environment configurations
  • Improving compatibility across different versions of WordPress, PHP, and active themes
  • Understanding common reasons for plugin deactivation to guide future development priorities

4. Data Sharing and Disclosure

We do not sell, rent, trade, or otherwise transfer your data to third parties for commercial purposes. We may share aggregated, non-identifiable statistics (e.g., “most common PHP
version among users”) internally for development planning. We may disclose data if required by law or to protect our legal rights.

5. Data Storage and Security

Data submitted via the feedback form is transmitted securely over HTTPS to our API at https://api.joywp.com. We take reasonable technical and organizational measures to
protect the data we store against unauthorized access, alteration, or destruction.

6. Data Retention

We retain feedback data only for as long as necessary to fulfill the purposes described in this policy. Data that is no longer needed for bug analysis or development improvement is
deleted.

7. Your Rights

Since we do not collect personally identifiable information through the feedback form, we are generally unable to identify or retrieve data tied to a specific individual. If you have
concerns about data that may have been submitted, please contact us and we will do our best to assist.

8. Cookies and Tracking

JoyWP plugins do not use cookies, tracking pixels, or any other tracking technologies on your website visitors.

9. Third-Party Services

Our plugins are designed to work alongside third-party software such as WPBakery Page Builder. We are not responsible for the privacy practices of any third-party services. Please
review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

11. Contact

If you have any questions or concerns about this Privacy Policy, please contact us via our contact form.